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We've gathered everything that matters about how learning works, payment and our platform. Find your answer in a couple of seconds — or message us directly at the bottom of the page.

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01 · learning

Learning and lessons

What level can I start at?

We welcome students of absolutely any level: from complete beginners (A1), where we learn the alphabet and reading rules, all the way to advanced students (C1–C2) preparing for the DELE exam. During a free consultation, your curator will assess your level and match you with the perfect group or format.

What if I haven't spoken in ages and forgot everything?

That's completely normal and a very common situation. In a trial session, the curator will assess your level and place you in a group where you'll get back up to speed quickly. The main thing is wanting to speak again.

What if I'm shy about speaking in front of others?

This is the most common concern, and our groups are designed precisely to solve it. The group is small, the atmosphere is friendly, and nobody judges anyone for mistakes — we're all in the same boat. Most people forget their shyness by the second session.

How long is a single lesson?

60 minutes. Classes take place twice a week on our platform — no Zoom, no Skype, everything in one place: video calls, materials, homework and group chat.

What if I miss a class?

You'll get the full video recording of the lesson and all the materials — you won't fall behind. For one-on-one lessons you can reschedule for free up to 12 hours before the start. Your teacher is always available in the chat — you can ask a question or request a separate walkthrough of a topic.

Can I study in the morning or in the evening?

Yes. We have morning, daytime and evening groups. During your trial lesson, the curator will find a schedule that fits your routine. We take time zones into account — our students come from Russia, the CIS, Europe and Latin America.

Will I be talking with a native speaker or a non-native teacher?

We have both native speakers and bilingual teachers — we alternate the formats. Native speakers give you living speech and authentic expressions, while bilingual teachers help you break down tricky points in a language you fully understand.

Do you issue a certificate?

Yes. After you successfully pass the final exam, we issue an official Hola School certificate aligned with the CEFR standard, stating your level (A1, A2, B1, etc.).

02 · courses

Courses and exams

How long does DELE preparation take?

On average, if your current level matches the exam level you're aiming for, focused preparation for the DELE format takes between 2 and 4 months with 2–3 lessons a week.

Do teachers know the DELE exam format?

Yes. On the DELE PREP course we only work with certified examiners from the Instituto Cervantes who administer the exam themselves and know all the pitfalls.

Do you help with DELE registration?

Of course. Our curator will help you choose the nearest accredited centre in your country and fill out all the documents correctly.

Which DELE level should I choose?

During a free consultation, the examiner will assess your current level and advise which DELE is realistic to prepare for. B2 is the most in demand (required for universities), B1 is for work migration, and C1 is for a master's degree and permanent residence.

What level do I need for the HABLA conversation club?

The HABLA club is suited to levels A2–B2. If you know basic grammar and have a vocabulary of roughly 500–1000 words, you're a great fit. If you're a complete beginner, check out the CURSO NUEVO course first.

What if I'm a complete beginner?

The CURSO NUEVO course is designed specifically for beginners. The very first lesson starts with «Hola, ¿cómo te llamas?» — no prior knowledge needed. In the group everyone starts at the same level, so nobody falls behind or races ahead.

03 · payment

Payment and installments

Can I pay for the course from abroad?

Yes, we accept payments from all over the world. By foreign bank card, via SBP, as well as modern methods — including cryptocurrency through a secure payment system.

Is there interest-free installment payment?

Yes. When you buy a package of 3 months or more, you can arrange installments from our partner banks — with no overpayment and no down payment. The amount is simply split into equal monthly payments.

Can I freeze the course?

Every plan includes a free freeze for a holiday or sick leave (up to 14 days).

Will there be extra costs for textbooks?

No, there are no hidden charges. All the interactive materials, videos, audio and texts are already built into our platform and included in the subscription price.

Can I combine several plans?

Yes. For example, many students combine CURSO NUEVO (the group course) and SOLO (one-on-one lessons) for extra practice between classes. There's a discount on the combo — we'll tell you all about it during the consultation.

04 · platform

Platform and tech

Do I need Zoom or Skype?

No. All lessons take place on our own platform. Within a single window you get an HD video call with your teacher, an interactive whiteboard, homework and a personal vocabulary list.

Can I study from my phone?

Yes. The platform is fully optimized for mobile devices. There's also a mobile app — you can review words on flashcards on the metro or listen to audio lessons while out for a run.

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Our care team is online and replies faster than you can pour yourself a coffee. Or you can simply book a free lesson — the curator will answer everything by voice.

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