Terms of Service

This Terms of Service Agreement (hereinafter referred to as the "Agreement") governs the relationship between Holaesp Ltd. (hereinafter referred to as the "Company", "School", "We", "Us") and any natural or legal person (hereinafter referred to as the "User", "Student", "You") using the website holaesp.com and its integrated services, platforms, and materials (hereinafter referred to as the "Platform").

1. Acceptance of Terms

By registering on the Platform, paying for services, or using any materials of the Company, You unconditionally agree to the terms of this Agreement. If You do not agree with any of the provisions, You must immediately cease using the Platform.

2. Description of Services

The Company provides access to educational content and services for learning the Spanish language. This includes, but is not limited to: access to an interactive platform, video lessons, online classes with teachers, homework grading, and speaking clubs.

3. Limitation of Liability

The services on the Platform are provided on an "AS IS" and "AS AVAILABLE" basis, without any express or implied warranties.

• The Company does not guarantee that the User will achieve a specific level of language proficiency, successfully pass exams (including DELE/SIELE), or achieve other specific results, as the outcome depends solely on the User's personal efforts.
• The Company is not responsible for any technical failures on the User's side (e.g., internet connection issues, hardware problems) that prevent access to the Services.
• To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, punitive, or consequential damages, loss of data, or loss of profit. The total liability of the Company under any circumstances shall not exceed the amount paid by You for the Services over the last 1 (one) month.

4. Payment and Refund Policy

Payment for the Services is made in accordance with the selected Tuition Plan. By paying for the Services, the User confirms their agreement to the terms of recurring payments (if applicable).

• Refund Guarantee: The User has the right to request a full refund within the first 14 (fourteen) calendar days from the date of the initial payment for the course if the learning format does not suit them.
• After the 14-day period expires, no refunds will be issued under any circumstances, including but not limited to: unwillingness to continue studying, lack of time, or technical problems on the User's side.
• In the event the User violates the Code of Conduct (Clause 5), the Company reserves the right to block the account without any refund.

5. Code of Conduct and Rescheduling

The User agrees to treat teachers and other students with respect. Insults, discrimination, and obscene language are strictly prohibited.

Rescheduling classes: Rescheduling or canceling an individual lesson is permitted no later than 24 hours before it starts. If a lesson is canceled less than 24 hours in advance or if the User fails to attend, the lesson is considered completed and must be paid in full.

6. Intellectual Property

All Platform materials (texts, videos, audio, design, code, teaching methodologies) are the exclusive intellectual property of Holaesp Ltd. The User is granted a limited, non-exclusive, non-transferable license to use the materials solely for personal, non-commercial purposes. Copying, distributing, selling, or transferring account access to third parties is strictly prohibited.

7. Governing Law and Dispute Resolution

This Agreement shall be construed and governed in accordance with the laws of England and Wales (United Kingdom). All disputes, controversies, or claims shall be resolved through negotiations. If an agreement cannot be reached, the dispute shall be subject to the jurisdiction of the competent courts at the location of the Company.

8. Contact Information

If you have any questions, please contact us:
Email: info@holaesp.com